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Business enters new era in customer experience

Companies are looking for ways to improve customer experience and change the customer conversation.
Charmaine Shangase
4:00
Messaging apps
Jun 14, 2016

Engaging your customer in the text-is-the-new-talk-world

Customers are choosing to rather communicate with contact centres via messaging apps than making a call, says Ebrahim Dinat, COO at Ocular Technologies.

Ocular Technologies
3:50
Manage their customer relationships
Jun 14, 2016

Better planning breeds better customer relationships

The data companies collect to manage their customer relationships can now be augmented with a range of new information, both structured and unstructured, says Oracle.

Oracle
7:30
How technology is changing contact centres
Jun 13, 2016

Contact centres they are a-changing

Cold calling and spamming are coming to an end as contact centres harness technology and data mining to strategically drive sales and efficiencies, says Ed Reddy, Business Unit Manager of Bytes People Solutions' Horison contact centre.

Bytes Technology Group
2:50
Efficient CRM systems
Jun 10, 2016

Business benefits of an efficient CRM system

It's time organisations took a fresh look at the potential for advanced and efficient CRM systems, says Viesturs Zalaiskalns, Channel Manager at HansaWorld South Africa.

HansaWorld
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

4:00
Customer communication solutions
Jun 9, 2016

The essential solution for digital dialogue

Communication Genetics is focused on helping companies to discover innovative ways to create dynamic, multi-channel touch points with customers.

Communication Genetics
28 - 28 July 2026

ITWeb CX Summit Executive Dinner

3:20
Ocular Technologies
Jun 9, 2016

Delivering a seamless omnichannel customer experience

With the right support and a strong omnichannel strategy, the omnichannel can run smoothly and achieve its desired results.

Ocular Technologies
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

1:50
Viewpoint
Jun 8, 2016

Viewpoint: Maximising the use of apps

Apps which can be accessed instantly and disposed of after use are the way forward, says Ocular Technologies.

Ebrahim Dinat
2:30
Aspect EQ Workforce Optimisation (WFO) 8.2
Jun 8, 2016

Aspect Software releases Aspect EQ Workforce Optimisation 8.2

New software is designed for improved agent engagement and efficiency in the contact centre.

Aspect Software
3:00
Contact centres
Jun 7, 2016

Are you managing the people or the tech?

Call centres are about the people first; the technology is simply the enabler that helps provide the best customer experience, says Jed Hewson, co-founder of 1Stream.

1stream
5:10
Bytes People Solutions
Jun 6, 2016

Joining the conversation dots

Connected online communities are a good source of information and improved engagement, if companies harness social media platforms through software support, says Bytes People Solutions.

Bytes Technology Group
2:50
PureCloud Engage
Jun 1, 2016

Interactive Intelligence impresses Gartner

The company has been positioned as a leader in the Gartner 2016 Magic Quadrant for Contact Centre Infrastructure, Worldwide report.

Interactive Intelligence
1:50
Jasco Enterprise
May 31, 2016

Jasco unveils virtual hosted contact centre

The company has introduced a hosted virtual contact centre solution aimed at helping contact centres reduce costs.

Regina Pazvakavambwa
 
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