The company was named a market leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution 2015-16 report.
Only customer satisfaction scores are a real indicator of the outcome of interactions, says Cecilia Jofr?, Executive of Intuate Group.
The Ninzi Customer Experience Platform delivers self-service across multiple engagement channels.
Aspect Software, whose solutions are implemented by Ocular Technologies, lists five workforce optimisation innovations that change contact centres.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Language is one of the challenges facing contact centres in Africa, say contact centre experts.
ITWeb CX Summit Executive Dinner
Unifying the customer experience in a multichannel world has become essential, says Frost & Sullivan.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Being a part of ASUGA has benefited me through the support and networking throughout the world, says Ric Wilson of Ninzi Connect Software.
The solution, with multi-tenant capability, is able to perform deep packet inspection?that scales to Access Kenya's entire customer base.
This approach joins the dots between what customers feel, think, and say they do, and what they actually do, creating meaningful insights for any organisation.
The Qmatic CEM system at the bank's Corporate Hub uMhlanga branch improves the customer experience and optimises Bidvest's customer flow.
Contact centres must ensure there is consistent customer experience across multiple channels, says Interactive Intelligence.
Emerge Queue?sells Qmatic's products and solutions in SA, including its?customer experience management platform?-?Orchestra.