Karabina Solutions, a Microsoft partner, is offering free monthly webinars to demonstrate the power of Microsoft Dynamics CRM, starting on 23 July.
To survive in an increasingly competitive playing field, e-commerce merchants need to rethink their approach to traditional call centres, says 1Stream director Jed Hewson.
The applications extract context-relevant information and use it to select, modify or re-direct the workflow.
It's time to listen and orchestrate individual, real-time experiences that resonate and drive ROI, says Effective Intelligence.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Amethyst Replication in the Cloud allows existing Amethyst users to create, real-time, duplicate recordings off-site, that is stored in the cloud.
ITWeb CX Summit Executive Dinner
It costs more to gain a new customer than to have a devoted one, says Ocular Technologies.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Engage is a cloud-based mobile engagement platform that creates interactive services and marketing campaigns, says?Tony Smith, CEO of Oxygen8 SA.
Integr8 employee Paul Drake uses a system called Job Access With Speech to apply his love for IT by working at Bayport's?helpdesk.
O!Connect will offer the full range of advanced contact centre capabilities in a simple, 100% cloud model.
Avaya is the only vendor to be consistently positioned as a leader in the Gartner Magic Quadrant for Contact Center Infrastructure for 15 years.
The company was recognised in the?Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide report.
Presence is the first Spanish company to be included in the "2015 Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide" report.