Interactive Intelligence Group is hosting a no-cost Web event on 29 April.
The paper highlights three tools the company believes will be crucial for next-generation contact centres.
When strategising to reduce expenses, a strong case can be made to regularly review equipment management protocol.
Contact centres need new strategies to communicate with customers via multiple channels, says 1Stream.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The contact centre presents a prime opportunity for businesses to build strong customer relationships and generate revenues.
ITWeb CX Summit Executive Dinner
Consumers' hasty journey to social media represents a whole new world of challenges for the contact centre, says Mark Edwards, director and CTO at Intuate Group.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The partnership offers seamless integration powered by the need for business efficiency and cloud technology.
A study by Maximizer Software revealed the most effective way to maximise marketing efforts requires sales and marketing teams to work together.
The event will take place in Sandton, Johannesburg, on 25 and 26 March.
We not only want, but expect to have control of our experiences across channels, networks, services and devices, says Rafi Kretchmer, director of cross-portfolio marketing, Amdocs.
The company has announced CEM solutions to help businesses master the omni-channel customer experience.
Call centres can be powerful catalysts for change in a company, if used correctly, says Bruce von Maltitz, director of 1Stream.