A reputable interactive voice recognition?solution that is built on how people naturally do things should be considered, says Ocular Technologies.?
The bank has been voted SA's favourite financial institution in terms of customer service in the Ask Afrika Orange Index. ?
When designing a customer engagement model, organisations must know what tools agents need, says Interactive Intelligence.
Performance management applications allow managers to continuously monitor, measure and improve contact centre business processes.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
To understand if any contact centre call is effectively handled, you need all the facts.
ITWeb CX Summit Executive Dinner
In today's customer service world, the phone-based agent is becoming redundant.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Virtual contact centres are becoming more appealing for entrepreneurs and SMEs, says Digital Solutions Group.
The telecoms provider will address delegates at the second Call Centre Excellent Summit.
The app will benefit customers and merchants by demonstrating the power and convenience of mobile payments.
The availability of CRM Online means Microsoft is differentiating Dynamics CRM from competing products, the company says.
A seamless approach for customers should be at the forefront of any business's customer service agenda.
The call centre company cites tough economic times for the restructuring and rationalisation process it recently undertook.