The Customer Experience Makeover will include Interactive Intelligence cloud contact centre technology, along with hardware, software and more.
The provider of medical insurance for pets implemented Aspect Software's full suite of customer contact and workforce optimisation solutions in Aspect's cloud environment.
The Jabra BIZ 2300 speakers are optimised to reduce the level of ambient noise, and have an unbreakable 360-degree swivelling boom arm
Strategic list management enables collections centres to segment debtors according to risk level, says Ebrahim Dinat, COO at Ocular Technologies.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Deltek and local partner Silversoft will implement ERP solution, Deltek Vision, at RisCura, to integrate its CRM activities into projects and accounting processes.
ITWeb CX Summit Executive Dinner
Effective customer service is the ability to anticipate customers' wants and needs, and to satisfy those needs, says Andrew Cook, MD at Smoke Customer Care Solutions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
CRM software strengthens relationships with customers by providing easily accessible and more accurate data, says Aliki Droussiotis, director of MCI Consultants.
MiContact Centre 7.0 includes mobile chat and self-service features, as well as outbound capabilities designed to boost sales.
Total orders for 2013 were up 30%, while total revenue increased 34% year-over-year, to $318.2 million.
Amdocs CES 9.1 helps service providers eliminate barriers to convergence and unite silos to deliver a holistic customer view, says Amdocs.
The telephone is the fourth communication channel choice, behind electronic messaging, social media and smartphones, says Dimension Data.
The analyst firm presented EOH Cloud Services with the 2013 South African Award for Customer Value Enhancement.