People will remember the complete customer experience more than the purchase itself, says?Quinton Pienaar, CEO of Agilitude.
Presence Technology's suite 10.0 improves contact centre team monitoring while cutting operations costs and delivering enterprise-grade scalability.
Speech analytics analyses recorded calls to gather information and bring structure to customer interactions, says Ocular Technologies.
The company has received Cisco's Customer Satisfaction Excellence recognition for the third consecutive year.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Call Cabinet Version 8 has been added to the newly rebranded Call Cabinet suite.
ITWeb CX Summit Executive Dinner
The phrase "This call may be recorded..." will soon be a relic of the past.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
When deciding which headset is best suited, a number of factors should be considered.
To meet rising customer expectations, contact centres must evolve their customer interaction strategies, says Presence Technology.
The solution supports the segmentation of Umsinsi's customer base into public and private sector accounts.
For companies to gain customer insight across multiple channels, an omni-channel strategy is required, says Fontera Digital Works.
HR managers need a turnkey voice-logging solution for compliance and effective call centre agent evaluation.
Micros South Africa depends on the Sage?CRM business solution to manage customer service.