Epicor calls on metal fabrication manufacturers to prioritise initiatives focused on providing a superior customer experience and the role of enterprise resource planning in supporting this.
Consumers move across diverse channels, and companies need to 'meet' customers on each of these channels, says Julian Ardagh, CEO of Effective Intelligence.
A Maximizer Software report says productivity can be boosted in customer-facing departments through the adoption of advanced CRM systems. [Local rep: Camsoft Solutions]
The release will deliver more personal experiences to sales, marketing and customer care professionals, says Microsoft.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Nearly 60% of surveyed SMEs cite cost savings as the major advantage of cloud-based customer relationship management solutions, says Maximizer Software.
ITWeb CX Summit Executive Dinner
Banks are negatively impacted when contact centre agents lack ready access to valuable customer information housed in the CRM system - limiting cross-sell and up-sell opportunities, says Ebrahim Dinat, COO at Ocular Technologies.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Cloud CRM offers Microsoft Dynamics CRM on a "pay-per-month-per-user" subscription.
The integration between AWD and Salesforce.com enabled a company to provide a better experience for its customers.
Equipment management increases productivity and impacts the bottom line when effectively executed, says Phonatics.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company attended the recent Microsoft Dynamics Convergence EMEA Conference, held in Barcelona, Spain.
The pure cloud contact centre brings set-up simplicity, enterprise-class support and operational security to SMEs.
AccTech Systems attended the launch of Microsoft Dynamics CRM 2013, held in Barcelona, Spain.
SA's business software developer was named best helpdesk at the ContactCenterWorld.com Top Ranking Performer global finals.