SA is in line with world trends in terms of customer experience delivery, and is fast catching up in areas it may lag in, says Interactive Intelligence.
Oracle Service Cloud can now be linked with Avaya Customer Experience Management solutions.
The company has received the 2013 EMEA Frost & Sullivan Contact Centre Company of the Year Award.
Businesses can use the data at their disposal to better tailor their offerings to customers' needs and wants, says ZapFi.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Without tailored contact centre solutions, businesses risk paying for more than they need or being left without functionality they would benefit from, says Andy Bull, MD of Mitel SA.
ITWeb CX Summit Executive Dinner
A KPMG study explores how mobile operators across the world are meeting customer needs in the global prepaid market.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Intelligent Debt Management looked to Sage partner Astraia Technology to help with the implementation process.
The solution increases contact centre profitability and impact on business with real-time insights, multimedia workflows, campaign optimisation and unified social media interactions.
The Knowledge Executive C-Level BPS&O Event will answer this question on 4 and 5 September.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Entries are open for the 2013 South African Service Awards, which showcases brands and service providers that excel at customer service.
Call centre managers are constantly under pressure and stress levels can reach record levels, says Salvador Stabler, e-mail marketing specialist at AVOXI.
Voice calls will remain a critical part of contact centre interactions for years, but the nature and handling of these calls is changing.
The SMARTSERVICE platform combines front-end resolutions close to consumers and industrial repairs in the back end.