Noble Web Interfacing Service can add flexibility to multichannel customer contact and sales programs.
CA Southern Africa has announced the latest release of CA Technologies' unified solution.
Companies are too complacent about how well they're serving their customers, says Bruce von Maltitz, director of 1Stream.
This is the first Spanish origin company included in the 2014 Gartner Magic Quadrant for Contact Center Infrastructure?report.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Organisations must engage in strategic process improvements that go beyond selective samplings of recorded communications, says Genesys.
ITWeb CX Summit Executive Dinner
Ensure the success of your e-mail marketing campaigns in 2014, simply press play.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Ninzi-Connect has announced the Aspect Back-Office Optimizer product to improve business productivity and customer satisfaction.
A dialler program automates the procedure behind placing calls, and a softphone is a program used to make calls over the Internet, says?David Wise, CEO and founder at Avoxi.
WebRTC makes it possible to send and receive voice and video calls directly from a browser, says 1Stream.
For project managers, the strength of their relationships between stakeholders is critical to a project's survival, says Yolandi Nortje, executive of Intuate Group.
Interactive Intelligence Group is hosting a no-cost Web event on 29 April.
The paper highlights three tools the company believes will be crucial for next-generation contact centres.