Only 9% of leading companies have fully realised the importance of creating a customer-oriented culture and process workflows, says Epicor.
A new kind of customer engagement is required in the form of smart, connected interactions.
Local companies are lagging the world in terms of customer experience maturity, say experts.
Companies that do not focus on the customer experience are setting themselves up to fail, says Oracle.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Maximizer CRM 12 Summer 2013 is suitable for SMEs, and geared for remote users, with improvements to Web accessibility functions.
ITWeb CX Summit Executive Dinner
The deal is expected to expand margins, accelerate growth and be accretive in the first year.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company was positioned in the Leaders' quadrant of Gartner's 2013 Magic Quadrant for Contact Centre Infrastructure report.
The company was recognised in Gartner's 'Magic Quadrant for Contact Centre Infrastructure' for the 13th consecutive year.
The company has been awarded the 2013 South African Frost & Sullivan Award for Product Leadership.
The acquisition is expected to significantly enhance Aspect's ability to support cloud, hybrid and premise-based deployments.
A gold medal was awarded to the team at the Contact Centre Best Practices Conference & Awards, in Vienna, last week.
The country's diverse market, first world know-how and a developing country environment makes it ideal for BPO, Dariel Solutions.