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Inter-Active Technologies secures BID award

The company received the Gold Category B.I.D World Quality Commitment Award at the BID World Quality Commitment Convention.

Inter-Active Technologies

Aspect Software

Aspect releases Workforce Management 7

The solution addresses companies' growing deployment of virtual agents and enhances employee working environments with streamlined scheduling.

Aspect Software

Back-office BPM

Missing links in back-office BPM

While much has been achieved to optimise contact centre agent performance, not much has been done to meet the back-office staff challenge, says Pommie Lutchman, CEO of Ocular Technologies.

Pommie Lutchman

O'Keeffe & Swartz clean up at awards

The company walked away with one bronze, two silver and two gold awards at the recent Global Contact Centre World Awards.

Bulking up the economy

Another 10 000 offshoring jobs will be created in the Western Cape by 2015.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Frost & Sullivan

Frost & Sullivan honours 1Stream

1Stream has been named SA's Entrepreneurial Company of the Year.

29 - 29 July 2026

ITWeb CX Summit Executive Dinner

Pressure placed on contact centres

The rise in consumer debt is creating increased demand on the debt collections process, says Pommie Lutchman, CEO of Ocular Technologies.

Ocular Technologies

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Global Contact Centre Benchmarking Report

Self-service in need of self-help

Few businesses have systems to gauge their customers' experience of self-help channels, reveals the Dimension Data Contact Centre Benchmarking Report 2012.

Dimension Data South Africa

Customer revolution in contact centres under way

Mobility empowers consumers through social media and new channels, according to the Dimension Data Contact Centre Benchmarking Report 2012.

Dimension Data South Africa

User groups provide insight

An effective user group adds value to both the customer and the business, says SAP.

Low growth for EMEA contact centres

Trend expected to persist over the next five years due to the prevailing economic situation in Europe, says Frost & Sullivan.

CRM vital to business strategy

Organisations should not underestimate the true value of investing in a holistic CRM system, says SAP.

Ocular Technologies

Ocular Technologies presents Aspect Contact

The solution helps enterprises maximise their return from Microsoft Lync deployments.

Ocular Technologies

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