Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

3:50

Single Client View

Oct 2, 2012

Justification of moving to a SCV

A Single Customer View delivers a greater business return than a traditional product or silo approach.

Effective Intelligence

29 - 29 July 2026

ITWeb CX Summit Executive Dinner

2:00

Eyerys

Sept 28, 2012

Wanted: Eyerys channel partners

Smoke CCS introduces a channel strategy for the sale and distribution of the customer experience management software.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

4:20

Sept 26, 2012

Social support

A realistic look at social media and the contact centre.

Deon Scheepers

4:10

Contact centre payment crimes

Sept 21, 2012

Tech helps combat contact centre payment crimes

Contact centres risk data breaches from many potential sources, both internally and externally, says Mark Edwards, director of product and services at Intuate Group.

Intuate Group