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ContactCenterWorld honours Inter-Active Technologies

The company was awarded one gold and two bronze awards at ContactCenterWorld's EMEA conference.
Inter-Active Technologies
3:10
N'Lighten
Jul 26, 2013

SA lags on customer experience maturity

Local companies are lagging the world in terms of customer experience maturity, say experts.

Tracy Burrows
2:40
Oracle
Jul 25, 2013

CRM: As simple as a broken guitar

Companies that do not focus on the customer experience are setting themselves up to fail, says Oracle.

Joanne Carew
2:30
Maximizer Software
Jul 25, 2013

Maximizer CRM release promotes cloud deployment

Maximizer CRM 12 Summer 2013 is suitable for SMEs, and geared for remote users, with improvements to Web accessibility functions.

Camsoft CRM Solutions
2:30
Mitel
Jul 24, 2013

Mitel acquires prairieFyre

The deal is expected to expand margins, accelerate growth and be accretive in the first year.

Mitel
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

3:00
Interactive Intelligence
Jul 22, 2013

Interactive Intelligence gets Gartner nod

The company was positioned in the Leaders' quadrant of Gartner's 2013 Magic Quadrant for Contact Centre Infrastructure report.

Interactive Intelligence
23 - 23 September 2026

ITWeb CX Summit Executive Dinner

3:00
Avaya
Jul 22, 2013

Avaya a consistent leader

The company was recognised in Gartner's 'Magic Quadrant for Contact Centre Infrastructure' for the 13th consecutive year.

Avaya
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

3:50
Interactive Intelligence
Jul 17, 2013

Frost & Sullivan lauds Interactive Intelligence

The company has been awarded the 2013 South African Frost & Sullivan Award for Product Leadership.

Interactive Intelligence
2:50
Aspect
Jul 16, 2013

Aspect Software to acquire Voxeo

The acquisition is expected to significantly enhance Aspect's ability to support cloud, hybrid and premise-based deployments.

Aspect Software
2:40
Sage Pastel Accounting
Jul 16, 2013

Sage Pastel contact centre wins

A gold medal was awarded to the team at the Contact Centre Best Practices Conference & Awards, in Vienna, last week.

Sage Pastel Accounting
1:50
Dariel Solutions
Jul 10, 2013

SA a favoured offshoring destination

The country's diverse market, first world know-how and a developing country environment makes it ideal for BPO, Dariel Solutions.

Staff Writer
2:20
Customer service
Jul 10, 2013

'Get it right first time' customer service

Agents need access to systems and processes that enable them to easily access information and handle unforeseen circumstances, says Deon Scheepers, strategic consultant - EMEA for Interactive Intelligence.

Interactive Intelligence
2:10
Interactive Intelligence
Jul 8, 2013

Omni-channel the next customer frontier

The focus is now on delivering fully integrated touch points and interaction, says N'Lighten.

Tracy Burrows
 
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