Durban-based call centre company Lionbee lets employees work from home with a solution from Vox Datapro.
Customer satisfaction and cost reduction are the main drivers of contact centre developments in 2012.
Some 300 employees and contractors will lose their jobs as the company prepares to close its Brisbane call centre.
Local contact centres have not kept pace with world trends, says Interactive Intelligence.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Lower costs, easier deployment and the need for flexibility compel organisations to adopt cloud solutions, says Frost & Sullivan.
ITWeb CX Summit Executive Dinner
Companies should implement strategies to elevate e-mail performance, says Intuate Group.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Workers at the facility have vowed to remain at home until their demands are fully met.
The future of contact centre performance management is not what it used to be.
Successful customer experience management depends on how businesses use technologies, says Consulta Research.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company provides essential and life-changing skills to people who would have otherwise never had the chance.
Four of its call centre personnel have been nominated as Top Ranking Performers in the Contact Centre World Awards.
The business process outsourcing company is keen to expand further through acquisitions.
The open-source application, dubbed Zurmo, aims to make CRM fun.