The company walked away with one bronze, two silver and two gold awards at the recent Global Contact Centre World Awards.
Another 10 000 offshoring jobs will be created in the Western Cape by 2015.
1Stream has been named SA's Entrepreneurial Company of the Year.
The rise in consumer debt is creating increased demand on the debt collections process, says Pommie Lutchman, CEO of Ocular Technologies.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Few businesses have systems to gauge their customers' experience of self-help channels, reveals the Dimension Data Contact Centre Benchmarking Report 2012.
ITWeb CX Summit Executive Dinner
Mobility empowers consumers through social media and new channels, according to the Dimension Data Contact Centre Benchmarking Report 2012.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
An effective user group adds value to both the customer and the business, says SAP.
Trend expected to persist over the next five years due to the prevailing economic situation in Europe, says Frost & Sullivan.
Organisations should not underestimate the true value of investing in a holistic CRM system, says SAP.
The solution helps enterprises maximise their return from Microsoft Lync deployments.
Of the company's 515 "likes" on Facebook, 10% to 15% have resulted in successful business contracts.
Changes to the Labour Relations Act require equal pay for work of equal value.