By understanding where risk lies, contact centre managers will be able to turn around their businesses, says Spescom.
Staff are on a go-slow over frustrations with the city's inadequate billing system.
The MTC Namibia shareholder purchased a 22.38% stake in Brazil's main fixed-line phone carrier for US$4.98 billion.
But the benefits are clouded by security risks associated with lack of privacy prevalent in the social networking community, says Martin May, regional director (Africa) of Enterasys Networks.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: Sabio gets pan-European contract, Retailer delpoys cloud telephony system, Spescom updates Contact Centre Suite.
ITWeb CX Summit Executive Dinner
The Digium partner built a scalable telephony system to support the rapid growth of Nimble Group's call centre.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Bytes runs learnership programmes in partnership with the DTI, ISETT SETA and other companies, says Dr Madelise Grobler, MD of Bytes People Solutions.
Digital and direct marketing combine to create the first integrated agency in SA, the companies claim.
The 112 call centres may be replaced by direct lines to police officials.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The organisation is looking for ways to enable increased provision of broadband access in rural areas.
Businesses should harness CRM strategies to cater for individual needs, says Softworx.
Inovo's strategic partner received the 2010 Product of the Year Award from TMC's Customer Interaction Solutions magazine.
Business-specific CRM solutions enable companies to achieve competitive differentiation, says Jane Thomson, MD of EOH company Softworx.