In this World Wide Wrap: Bharti picks 3 vendor partners, FlexiGroup awarded for excellence; and Aspect releases Performance Management 7.
The platform delivers scalable capabilities and applications that lay a solid foundation for green, intelligent cities, says Huawei.
Providing multiple contact channels will improve customer service levels.
In this World Wide Wrap: Bharti Airtel outsources customer care, 'cloudsourcing' to grow, and India adds value to US, says Infosys.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
4most will provide, install, implement and commission the SAP Business One solution at the towing company's headquarters.
ITWeb CX Summit Executive Dinner
Students registered for the matric examination will be helped to obtain their identity documents via a national call centre.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The country needs to act now, or risk losing its competitive advantage to peers in Africa in the next five to seven years.
In this World Wide Wrap: CommInsure appoints string of executives, Vodafone upgrade leads to fewer calls, and Aegis acquires BPO firm.
Officials are being trained to follow up public enquiries and complaints lodged through the Presidential Hotline - a year after it went live.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Businesses must accommodate social media networks as part of their customer services strategy, says Inter-Active Technologies.
Organisations should not assume customers will embrace their online self-service portal without education, says Consology.
The lack of productivity measurement is causing SA to be less competitive, says CSE.
The company has partnered with Acumatica, a Web-based company that has developed cloud-based ERP and CRM software.