Dynamics GP 2010 is an enterprise resource planning solution for midsize businesses that want advanced functionality.
In this World Wide Wrap: Toowoomba gets virtual contact centre, KnoahSoft, announces strategic alliance, and Cromarty to expand call centres.
The company will host a fully-equipped Mini Cooper, sporting a complete UC&C solution, at the exhibition.
In this World Wide Wrap: IBM brings cloud BPM, LTFC invests in ActiveVOS BPM, and Pegasystems looks into healthcare.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Infor CRM Business is powered by Microsoft Dynamics CRM and tailored for mid-sized companies.
ITWeb CX Summit Executive Dinner
The companies will work to bring Voxeo's open standards-based communications technology to contact centres in SA.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Six of its industry experts will present sessions at this year's Tech.Ed Africa Conference.
In this World Wide Wrap: Customer care architecture unveiled, customer service demands tougher, and NZ contact centres to grow.
Investors are still positive about the Cape as a call centre investment destination, despite its dented image.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The companies will host the annual G-Summit, to be held next week in Johannesburg and Cape Town.
The super app delivers an integrated application experience on BlackBerry smartphones.
Optimise agent performance in a real-time world to make the contact centre more efficient.
In this World Wide Wrap: Telstra closes contact centre, call centre voice quality unsatisfactory, and Malaysia Airlines selects Avaya software.