In this World Wide Wrap: EGain improves Web self-service, CloudShare looks into self-service, and Magnetic delivers self-service platform.
The Nkosi's Haven communications centre has been developed in partnership with US-based Infinite Family.
Customers can access and pay their bills easily with Striata's eBilling Solution.
It's crucial to apply IT services swiftly, especially in this current market environment, Huawei Symantec says.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The SARS call centre handled a record of more than three million calls during this tax season.
ITWeb CX Summit Executive Dinner
The logistics company implemented iSPartners' hosted Dynamics CRM solution with sales performance configuration.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company provides a two-year unlimited guarantee and rental plans from 12-36 months.
In this World Wide Wrap: Skills necessary to up sales, Vodafone Spain and CNSE partner, and Talaca deployed for IP software.
In this World Wide Wrap: Cloud HR needs understanding, Historic Scotland outsources HR, and Payroll Solutions selects Soffront.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The Department of Trade and Industry incentives offer a tax-free grant of R112 000 per new job created.
Aspect contact centre solutions will help companies take advantage of Microsoft Lync capabilities.
Potential clients and existing clients joined the company at its year-end function.
In this World Wide Wrap: Aspect integrates contact centre platform, security standard vague for contact centres, and Azzurri secures |--gbp--|5m tender.