In this World Wide Wrap: Council online self-service fails, Five9 offers interactive voice response, and Solohealth expands self-service offering.
The local subsidiary finds it difficult to secure large deals without an empowerment partner at its side.
Interactive Intelligence has released a version of its IP communications software to work with Microsoft Lync Server 2010.
KSS upgraded Legal Aid's Cisco network and converted its legacy PABX-based infrastructure to Cisco's IP Communications platform.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The ICT service provider has selected Kaseya as its automated managed services software supplier in SA.
ITWeb CX Summit Executive Dinner
A CSE study reveals that poor efficiency, not lack of government incentives, is the main reason why the local contact centre industry is failing to grow at predicted rates.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Megafon intros video call centre, wine retailer deploys CIC, and AT&T gets $286m task order.
Over a period of six years, the National Anti-Corruption Hotline has helped find 235 corrupt officials.
The Gauteng provincial government will only settle its R100 million debt with Dialogue Holdings next May.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Businesses must reduce the considerable costs of suboptimal staffing, says Aspect Software.
The Interactive Intelligence Foundation Corp uses resources and funding to foster life improvements for at-risk youth.
The company deployed the financial budgeting and reporting solution for its Sage ERP Accpac system.
The company is assisting an outsourced call centre in Poland with Dutch speaking financial services advisors.