With complex systems, changing one element may have an impact on other elements down the line, says Immo B"ohm, MD of Afresh Consult.
In today's technology roundup: Warning of anti-virus call scam, RIM sheds more light on PlayBook, bots cause havoc on poker sites, and Tweeters back bomb threat convict.
In this World Wide Wrap: Contact centre 'hidden' benefits revealed, Callcredit gets FSA authorisation; and council engages systems integrator.
New tech trends drive transformation in the deployment of customer service and customer contact solutions, says Paul Fick, MD of Spescom DataFusion.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company won a Bronze Assegai Award for an integrated CRM campaign in partnership with Land Rover Sub-Sahara.
ITWeb CX Summit Executive Dinner
Customer Service Engineering attended the two workshops on BI in the contact centre.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
There is a move from static self-service channels to more interactive online and mobile services, says Consology.
In this World Wide Wrap: Obama dismisses outsourcing fears, G4S sparks outsourcing price war, and Language barrier hinders TelstraClear.
A shareholders' meeting will be held in January to discuss what direction the listed company will take in the future.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The Freemate DW770 series headset is a dual-function wireless headset for VOIP and traditional telephony. [Local rep: Phonatics]
Happy customers tell other clients when they receive good service. Long live the king!
In this World Wide Wrap: HMRC to close Sunday help line, Nordia acquires contact centre; and Philippines claims call centre capital title.
Cisco has developed software to help businesses track and respond to social media interactions.