The Cosatu-affiliated union will today notify members and employers of participation in a sympathy strike.
Inter-Active Technologies encourages business leaders to switch to greener IT practices.
In this World Wide Wrap: BeCogent sold to French rival, New Brunswick centre creates employment, and Hinduja opens Bengali contact centre.
UC is the next logical step in the communications world, says Henry McCracken, regional sales director: Africa at Aspect Software.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Five questions to ask of a prospective outsourcer.
ITWeb CX Summit Executive Dinner
HP's MultiSeat computing service allows up to 10 users simultaneous access to a single PC.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The City of Johannesburg has admitted to technical glitches in its billing system.
In this World Wide Wrap: Kuwait's airline opens 24h call centre, Telstra revamps spending, and UK contact centre awards open.
The call centre headset company has grown from a small office to a company with branches in Centurion and Cape Town.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Online shopping redesigns retail, DQ approves Panasonic POS, and ViVOtech implements Voltage encrypted POS.
Companies need to have an active presence on social media platforms, says Paul Fick, MD of Spescom DataFusion.
In this World Wide Wrap: Speech analytics suite for Nexidia, Britannic and Mitel host UC seminar, and inContact and Verint partner.
SA has long looked to business process outsourcing as an important source of new job creation.