Wynand Moller will oversee marketing, sales and customer relations' activities.
It begins rolling out the first phase of a modernisation programme to improve service and security.
Pieter du Preez has been named group executive: business solutions development.
In this World Wide Wrap: Job fears as lucrative contract lost, Documetric and IE update strategy, and Sheffield betting firm jobs at risk.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The only way to get clients, and keep them, is to deliver, the company says.
ITWeb CX Summit Executive Dinner
Customers using Orion voice recorders should begin a phased migration to the more enhanced Libra voice recorders.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Businesses must go back to the basics in order to improve customer services, says Inter-Active Technologies.
Infor CRM Epiphany E-Mail Advisor helps increase click-through rates and marketing campaign effectiveness.
Comedian Trevor Noah's criticism of SA's cellular market is met with constructive feedback from the industry.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: NZ minister backs local centres, call centre closure costs jobs, and 24-hour centre for Kenya Airways
Planning for an IP-oriented infrastructure is crucial when moving over to VOIP.
The company has been accredited with a Microsoft Dynamics CRM ISV certification.
Dimension Data will make recommendations on how the COJ's ICT systems can become more efficient.