Seventy percent of consumers want to interact via social media, a Siemens Enterprise Communications study finds.
The Sage CRM v7 solution has an interactive dashboard for users to co-ordinate all their daily tasks.
Johannesburg City Power's new service lets users log electricity problems electronically.
The technology group investigates which African countries to target for expansion.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: Avaya updates contact centre solutions, job creation for NZ call centres, and Excelior keeps Bendigo centre afloat.
ITWeb CX Summit Executive Dinner
Companies recognise the value of contact centres to the success of their brand and business, says Lindi Dickinson, head of Pastel People Placements in Softline Pastel.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The operator relies on outsourcing partnerships to improve its customer service.
Enhancements to its automated dialler help credit and collection agencies increase efficiencies.
Computer Assisted Telephony Systems has signed a distribution deal with Portuguese-based Collab.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The companies offer Indian businesses a pay-as-you-use cloud service for their IT requirements.
In this World Wide Wrap: Training lapse brings |--gbp--|630k fine, worker accused of |--gbp--|58 000 scam, and doctors angry at new phone system.
The fixed-line operator will have to pay out just over R600 million after a settlement agreement.
The OmniTouch Premium Edition will be rebranded as Genesys Compact Edition.