The telephony and contact centre solution provider expands its solution offering to extend its South African footprint.
The US company leaves about 400 staff members in the lurch, but fails to explain why it left the country.
The company developed a Network Operations Centre that has established fixed communications with international teleports, says Dawie de Wet, CEO of Q-Kon.
Vanessa Chambers is the company's HR director, and Gerald Terblanche was named operations director.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Alcatel-Lucent's solution was placed in the leaders' quadrant of the “Magic Quadrant for Web Customer Service”.
ITWeb CX Summit Executive Dinner
E-mail is no longer a trusted medium as it's plagued with security issues, says Consology.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Department of Home Affairs urges Zimbabwean nationals to call in and regularise their stay in SA, before 31 December.
The company is facing the possibility of closing two business units after liquidating Dialogue SA earlier this year.
The contact centre solution, implemented by Atio, provides support as the bank shifts its customer contact centre in-house.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company sees SA as a growth opportunity, aiming to create 5 000 jobs in the next three years.
The company has bought Touchbase Singapore for an undisclosed amount.
A holistic approach considers the cost of handling a transaction, and the cost of multiple transactions incurred by causing a customer to contact the company more than once, says CSE.
In this World Wide Wrap: UK builds its own Silicon Valley, solutions for SME call centres, and customer relations industry challenged.