Gartner recently positioned Oracle's Siebel CRM in the leaders' quadrant of two of its 2010 reports.
The US Internet retail giant will open a Cape Town service centre, five years after its first foothold in the Mother City.
A call centre to assist xenophobia victims failed to go live as planned yesterday.
The company implemented Presence Technology software at the Vodacom Business Data Centre.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Enterprises and contact centres can route and report on social media content more effectively.
ITWeb CX Summit Executive Dinner
The City of Joburg's new billing system receives a SAP Quality Award, despite its constant problems.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Alorica closes Manhattan centre, contact centres strong factor in loyalty, and Macquarie denies worker lay-offs.
Customer expectations are changing, and a lot of companies are being caught short.
TMC's Customer Interaction Solutions magazine has named SAS a winner of a 2010 CRM Excellence Award.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Vodacom Business offers a call centre first in SA, with cloud-hosted solutions.
In this World Wide Wrap: EMC acquires data warehousing firm, Atego rolls out process management solution, and Altitude vBox 4 unveiled.
Haskins is one of two Microsoft Valued Professionals for Microsoft Dynamics CRM in SA.
The best way to run a contact centre is not having one at all.