In this World Wide Wrap: IBM offers social networking BI, MicroStrategy unveils BI platform upgrade, and BI lacks ad-hoc analysis.
The company will manage the telephony and call centre requirements at Groenewald Lubbe attorneys.
In this World Wide Wrap: Version 1 bags EUR5m in outsourcing deals, Infosys BPO unveils sales support, and call centre outsourcing battle goes online.
After the DOC abandoned plans for 112 centres, there will now be three emergency numbers.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The BPO umbrella body has a few plans up its sleeve to make sure SA is still an attractive investment destination.
ITWeb CX Summit Executive Dinner
Local companies have the tools to develop engaging sites, but lack the vision to implement them, says EPiServer SA.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The skills acquired in ICT learnership programmes are ideally suited to meeting industry's demands, says the Isett Seta.
In this World Wide Wrap: Siemens upgrades contact centre offering, Sysco taps SAP for CRM, and Sugar's open source CRM on track.
In this World Wide Wrap: CIOs reveal top bank trends, Co-op Bank drives anti-fraud tech, and recovering banks look to IT.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company reported revenue of $35 million, an increase of 19% compared to the first quarter of 2009.
In this World Wide Wrap: Self-service can ease healthcare pressure, Verizon upgrades self-service, and Sainsbury's invests in check-out tech.
In this World Wide Wrap: Pantai and Eclipsys partner for EA, Nice unveils workforce management solution, and HLCIT develops government EA solution.
ATS Mirlem, a Softline Accpac business partner, will implement the Sage ERP X3 solution.