The latest version optimises customer relationships by integrating marketing, sales and service.
Despite its auditor's concerns, Dialogue believes it can turn a profit in the coming year.
Oracle Social Services Suite includes Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10.
The company is still running at a loss, but hopes a capital-raising exercise will give it the boost it needs.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The City of Johannesburg says the new SAP system will streamline processes.
ITWeb CX Summit Executive Dinner
The liquidation of Dialogue SA will trim earnings in the full-year to December.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
CRM On Demand Release 17 introduces extensive forecasting and analytics capabilities.
It's time to embrace the multi-channel contact centre reality.
The company's integrated productivity tool aims to prevent businesses from paying for wasted hours.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company has brought together two of its solution portfolios: Genesys and the Enterprise.
Soccer fans can now apply for World Cup tickets over the phone, says Fifa.
Sixty-five percent of contact centre staff say 'first call resolution' is what customers want.
The country's limitations could prevent it from moving into higher margin areas, note market commentators.