The company sets ambitious targets for the current financial year.
While Jan Baan embarks on another software adventure, his original legacy continues to thrive.
The president concedes to problems with his hotline, adding that changes will help improve its efficiency.
Mining information for patterns and trends can boost business turnover and cost reduction, says Channel Data.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: BT expands UK govt deal, Polycom tightens MS integration, and Garlands debut hosting division.
ITWeb CX Summit Executive Dinner
Customers can avoid up-front software licensing fees and hardware purchase charges. [Local rep: SCT Services]
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Sage Accpac's version 6 will leapfrog Accpac from the desktop world to the Internet world.
The Multi-Instance Communications Director is a scalable, flexible communication services platform.
In this World Wide Wrap: Valentines e-marketing woos SMEs, Columbia Gas encourages e-billing, and e-marketing's future in 'Twitter world'.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
KSS implemented Cisco Unified Communications Manager 7.0 to streamline the company's customer services.
The company achieved 2009 fourth quarter total revenue of $35.9 million, up 14.8% from Q4 2008.
The company comes clean about its billing troubles.
In this World Wide Wrap: Genesys joins Cisco Developer Network, mobile CRM market grows, and Neocase unveils HR contact centre solution.