South African enterprises and SMEs look to mobile CRM to boost productivity.
Incredible Connection renews its call centre contract with the JSE-listed company.
Business plan submissions have decreased, along with investments in research and development.
Delivering great service is fundamental to call centre reputation, and technology must complement this goal, says Itec Enterprise Solutions.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
As the 2009 deadline approaches, the BPO industry has not applied for reduced Telkom rates.
ITWeb CX Summit Executive Dinner
Web 2.0 creates meaningful conversations with prospects and customers, says Keith Fenner, sales director of Softline Accpac.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Screen recording is vital to capturing critical information, says Spescom DataVoice.
Spectrum digital signage software provides operational data to agents and managers to improve contact centre performance.
An executive forum will focus on consumers' online preferences and Web 2.0 considerations for local companies.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: MicroStrategy offers free starter BI, Teradata available for beta users, and Consona updates KM offering.
A practical guide to automating key business processes.
Integrating the various hotlines would improve government's capacity to deal with complaints, says the Presidency.
The outsourcing organisation has selected the Presence all-in-one Contact Centre Solution Suite, including OpenGate.