Gartner positions the company in its visionaries' quadrant for unified communications report.
The marketing guide helps businesses conceptualise mobile sales, marketing, and CRM campaigns.
Solidus eCare 7.0 introduces InTouch, a unified communications client.
In this World Wide Wrap: EU approves Avaya and Nortel deal, Intuit unveils CRM for SMEs, and UK call centres get jobs boost.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Telecoms costs are still high, but the sector continues to contribute to growth, says government.
ITWeb CX Summit Executive Dinner
The retailer has expanded its customer call centre after renewing its outsourced contact centre with Faritec.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The more control a company has over its data, the more likely it is to succeed, says Inter-Active Technologies.
Unified messaging solutions allow businesses to receive voicemail messages via e-mail.
The Port Elizabeth centre will be operational after March 2010, as the city searches for investors.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The country needs to choose a niche and develop skills to take a decent bite out of the outsourcing industry.
The province will focus on infrastructure and employment, and will cut non-essential spending.
The ISP offering from Jetline offers customers various ADSL options.
In this World Wide Wrap: Australia resists call centre trend, CRM reaps online shopping rewards, and CRM revenue beats office tools.