In this World Wide Wrap: IBM prepares self-service platform, self-service leads to job cuts, and mobile handset self-service embraced.
The mineral and ore supplier has deployed Cisco's Unified Communications 500 Series for Small Business. [Local rep: KSS Technologies]
Samsung's IP-PBX solution provides SMEs with a single platform for voice, data and wireless communications.
The company won the Technical Innovation of the Year award for its contact centre implementation at the JD Group.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: E-billing blunder exposes 1 000 passwords, UK telephone tax to fund broadband, and GiffGaff first 'people-powered' operator.
ITWeb CX Summit Executive Dinner
Fixed mobile convergence unites the two separate worlds of mobile and enterprise communications, says Zak Evans, sales director at Aastra Telecom SA.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Unified communications is starting to change the way organisations work, says Henry McCracken, regional sales director, Aspect Software.
In this World Wide Wrap: SAP intros CRM giveaway, cloud-based call centre solution released, and NetSuite offers ERP and CRM app.
Online self-service begins by providing customers with the ability to conduct research about a company's services.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: Self-service stalls as projects decrease, touch-screen wine list debuts in NY, and Centrelink improves self-service.
Frost & Sullivan bestowed the 2009 South African Technology Leadership Award on the company.
In this World Wide Wrap: Dell expands reach with Perot buy, Indian IT firms see surge in contracts, and supply chain outsourcing impacts visibility.
A combination of customer-centricity and process-centricity equals increased revenue, says Mark McGregor, guest speaker and BPM 'guru' at Global360.