The hotline will ensure small enterprises are paid within 30 days, says the DTI.
In this World Wide Wrap: eBay intros outlet section, PandoraBox helps uncover iPhone app sales, and Procter & Gamble build new platform.
Contact centres implementing debt collection and customer retention strategies are busier than ever, says Dave Paulding, regional sales director, Interactive Intelligence.
Faster and cheaper international bandwidth will drive offshore investment in local contact centres, says Spescom.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: Recession not hurting IP telephony, CRM is for SMEs too, and contact centres move to network-based model.
ITWeb CX Summit Executive Dinner
The learners graduated as part of Bytes Outsource Services' contact centre training initiative.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Companies must fix their data before trying to implement a CRM system.
In this World Wide Wrap: HP addresses mid-market challenges, BT unveils business continuity solution, and Lumeta and Hitachi partner to reduce risks.
Organisations should consolidate service providers and equipment vendors to save costs, says Frank Mullen, COO of Itec Enterprise Solutions.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Client feedback and agent evaluation needs to be managed in real-time, says Smoke Customer Solutions.
Government will have to take a step back and look at the effectiveness of its other communication channels, says the Presidency.
The R4 million Presidential Hotline went live this morning.
In this World Wide Wrap: Supercharge CRM with tech trio, Salesforce.com embraces social networking, and call centres popular in NZ.