The company cracks the Orange Index for the telecoms industry.
Manelisa Mavuso will take over as the company's new local executive of the consumer division.
The companies' integrated software solution improves customer interaction management.
Lorge has implemented the Sage Accpac CRM solution at Iskhus Power.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company achieved record revenue of $33.2 million for the third quarter of 2009.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: Bahrain gets new contact centre company, CTE to promote NewVoiceMedia solution, and IT Solutions Now releases CRM 4.0.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Ubuntu takes on the cloud, Android 2.0 ups enterprise features, and Adobe and Salesforce.com target cloud.
xRM is the natural evolution of CRM, where x equals 'anything' relationship management.
Account management queries are a major strain on most corporate contact centres.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The new solution reduces complexity, saves money and puts unified communications and contact centres within reach.
The Department of Labour will introduce separate provisions for outsourcing and sub-contracting.
South African enterprises and SMEs look to mobile CRM to boost productivity.
Incredible Connection renews its call centre contract with the JSE-listed company.