In this World Wide Wrap: Oracle refocuses partners around CRM, Salesforce.com releases CM Edition, and contact centre budgets falling.
The Interactive Intelligence offering adds audio conferencing features to its IP communications software suite.
The technology for the Presidential Hotline was not the bulk of the expense, says SITA.
The call centre company will save millions a year as a cost-cutting exercise pays off.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Accpac business partner Synergy Accounting implemented the Accpac ERP 500 5.5 solution.
ITWeb CX Summit Executive Dinner
GoldMine Customer Service Edition supports multiple touch points and provides key performance metrics.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The events, hosted by BlackBerry, Maximizer Software and Camsoft, will take place in Cape Town and Durban.
In this World Wide Wrap: Internet self-service preferred, Virgin America and TuVox extend deal, and self-service module for mobile users.
In this World Wide Wrap: IBM unveils ECM software, Gartner reveals ECM cost-savers, and Treeno integrates with Salesforce.com.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Synergy Research Group has ranked Siemens Enterprise Communications Group as the leader in the enterprise telephony market in EMEA.
Despite the recession, EOH's earnings grew in the year to July.
The company plans to expand into sub-Saharan Africa.
A support co-ordinator will be dedicated to logging incoming telephonic or Web-based queries.