The company was recognised by Gartner in its 2010 Magic Quadrant for Contact Centre Infrastructure Worldwide. [Local rep: Ninzi Connect Software]
The call centre is geared to handle up to 1 500 calls a day, says the presidency.
Consumers end relationships when companies do not meet their expectations, a survey finds.
Barone, Budge and Dominick has reached a landmark in the South African ICT sector.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: Technical support cuts queues, conference highlights social CRM, and callers avoid automated speech systems.
ITWeb CX Summit Executive Dinner
Companies should look to operate with less cost and higher efficiency always.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: ICT can reverse economic meltdown, UK govt upgrades ICT procurement model, and Ghana to grow BPO.
The company's Wellness Centre focuses on the mental, emotional and spiritual well-being of its staff.
In this World Wide Wrap: Stratus adds Nehalem to ftServers, Fujitsu intros energy-saving thin client, and SSDs gain popularity in database servers.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Companies should look to intelligent workload distribution to maximise their resources.
In this World Wide Wrap: Webtrends intros site optimisation, Convergys brings Intelligent Self-Service, and self-service to streamline book borrowing.
The converged communication solution is suitable for medium to large sized enterprises.
Liquorish.co.za has selected Accpac ERP 500 5.5 to improve its business processes.