Call centres have become obsessed with customer satisfaction. Unfortunately, not all of them know how to measure it.
Opportunities and risks abound for outsourcers.
The line blurs between managed services flavours.
Customer satisfaction and service quality and performance can be measured through the contact centre, says Ebrahim Dinat, sales and marketing director at Ocular Technologies.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The president says the pilot revealed weaknesses in the systems, but the service will continue.
ITWeb CX Summit Executive Dinner
iTalk customers are still having trouble getting onto the MTN network.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Contact centres looking to improve service levels and save costs should make use of YourCallCentre.com.
Token Media provides loyalty, advertising, and rewards programmes for medium and large companies in South Africa.
The company won six trophies, including the top Offshore Customer Service Centre in the Western Cape.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Software Magazine ranks the company 194 among its top 500.
In this World Wide Wrap: Facebook integrated with Callmedia, CRM solution equipped with Skype, and Ebix buys E-Z Data.
In this World Wide Wrap: IBM prepares self-service platform, self-service leads to job cuts, and mobile handset self-service embraced.
The mineral and ore supplier has deployed Cisco's Unified Communications 500 Series for Small Business. [Local rep: KSS Technologies]