The contact centre specialist has been accorded Microsoft Gold Partner status.
Communication barriers and latencies can cost SMEs up to 40% of their productive time, according to a Siemens sponsored global study.
Any CRM solution has to be driven from the top down, with clearly defined objectives, says IS Partners.
The department ignores the labour minister's comments, saying legislative changes will not destroy its BPO initiatives.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In print media, tight sales pipeline management is critical - and it's here CRM software can really come into its own, says Roger Strain, director, Liquid Thought.
ITWeb CX Summit Executive Dinner
Companies should not be fooled by traditional contact centre performance metrics, says Dave Paulding, Interactive Intelligence's regional sales director.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Spescom DataVoice unveils an SMS-based research service that integrates with a quality management solution.
In this World Wide Wrap: Speech analytics tech on trial, Prosody supports video capability, and call centre cyber crime increasing.
Teraco Data Environments and Dark Fibre Africa team up to offer carrier- and vendor-neutral services to data centres.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Patricia Kometsi was named executive director: marketing and business development.
In this World Wide Wrap: TradeStone and ARTS partner, retail to protect privacy, and Greatland adds e-commerce Web sites.
Intuate is appointed the sole distributor of Noble products in the SADC region.
The public sector strengthens the company's revenue.