Intelleca will implement and support the customer installations of Rapid Inquiry and WhiteWater Guide.
Half a million calls have gone through to the HIV/Aids call centre since the “please call me” campaign started.
In this World Wide Wrap: Crunch time for outsourced chip design, HP and MLP ink outsourcing deal, and Africa has BPO potential.
In this World Wide Wrap: Nexidia unveils speech analytics solution, Runco intros DHD 3 processor, and Samsung returns to LED.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: High expectations for Emdeon, Xcellink secures e-billing patent, and AMX gets GIS.
ITWeb CX Summit Executive Dinner
The company unveiled its extended business member channel for SAP Business All-In-One.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The group becomes the preferred reseller of Noble products in the Southern African Development Community region.
In this World Wide Wrap: Huawei focuses on Indian market, Wikis aid customers and agents, and Tadiran releases next-gen solution.
The IDC report finds SAP the fastest growing of the top five vendors in the FPSM market for two years in a row.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Design Team Sign Company will implement the Syspro ERP solution.
In this World Wide Wrap: Airtel offers $500m outsourcing deal, sunnier outlook for UK outsourcing, and Bangladesh could become ITO hub.
The company received the Customer Experience Initiative Award.
What is required is a corporate recognition that this is an optimal way to work, says Richard Firth, CEO and chairman of MIP Holdings.