The company received the Customer Experience Initiative Award.
What is required is a corporate recognition that this is an optimal way to work, says Richard Firth, CEO and chairman of MIP Holdings.
Revenue increases to $32.9 million, and cash and investments increase to $54.1 million.
Aspect Software's unified communications offering aims to improve business processes in contact centres.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: Spinvox demos tech, tailoring contact centre services, and untrained staff treat swine flu.
ITWeb CX Summit Executive Dinner
Skills, skills, and skills are top of everyone's 'want' list.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Bupa aims to consolidate customer, product and procedural information into one easy-to-navigate location.
In this World Wide Wrap: SAP updates hosted offering, IBM faces SPSS bidding war, and TFPL merges with Intelligent Resources.
The company won the Unified Communications Innovation award for its Interaction Process Automation solution.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The British telecoms group is set to continue its strategy of partnering with local companies.
In this World Wide Wrap: Time Warner offers 4G, IBM and Naunce drive speech recognition, and Kontiki rivals Cisco.
CRM i Edition is designed specifically for companies on IBM System i platforms.
AccTech Systems installed the solution at Airedale International Air Conditioning.