More flexible payment structures can help South African cellphone operators retain customers, says Nokia Siemens.
Lower cost is perceived to be one of the most obvious advantages of SaaS, says Keith Fenner, VP of strategic sales at Softline Accpac.
The centre will stimulate economic development and improve service delivery, says the city of Bloemfontein.
In this World Wide Wrap: VEC steps up self-service, Oracle and InQuira partner for self-service app, and airport self-service revamped for 2010.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The signage company turned to Lorge to implement the CRM system.
ITWeb CX Summit Executive Dinner
The solution combines Oracle CRM On Demand with InQuira's On Demand Web self-service applications.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Winston the pigeon beats ADSL in the 4GB data transfer race in Hillcrest, KwaZulu-Natal.
Cape Town will get a Nortel CS1000E VOIP platform and contact centre technology.
In this World Wide Wrap: eBay sells 65% Skype stake, Vox brings VOIP to call centres, and VOIP Logic buys out SunDial.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: Oracle refocuses partners around CRM, Salesforce.com releases CM Edition, and contact centre budgets falling.
The Interactive Intelligence offering adds audio conferencing features to its IP communications software suite.
The technology for the Presidential Hotline was not the bulk of the expense, says SITA.
The call centre company will save millions a year as a cost-cutting exercise pays off.