The company has reached its milestone of delivering more than 300 software applications to SMEs.
CRM technology can help to put companies ahead of their competition, says Roger Strain, director of Liquid Thought.
Siemens Enterprise Communications hosted a series of national customer events called “Open Minds”.
In this World Wide Wrap: Software giants plan green data centres, IBM dominates in efficient supercomputers, and NetSuite pushes green benefits.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Software such as Microsoft CRM has revolutionised the database management industry, says Grant Bryce, channel manager at Comztek.
ITWeb CX Summit Executive Dinner
The local Microsoft partner has been selected as a finalist in six categories.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Aspect tops in Datamonitor report, IP contact centre cuts costs, and Bangladesh Bank opens outbound centre.
In this World Wide Wrap: Ingram intros SME security solution, analytics application fuels GHD sales, and living next door to Apple.
Customer relationship management is an invaluable partner in the current economic storm, says Jeremy Waterman, MD of Softline Accpac.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
New post-call survey technology evaluates customer satisfaction by providing a real-time and realistic view of encounters.
Internet voice technology begins taking off among the country's SMEs and consumers.
In this World Wide Wrap: MS revamps partner programme, Seagate brings Cheetah to channel, and Oracle unveils revenue management suite.
In this World Wide Wrap MS CRM embraces social networking, cell networks head to clouds, and R-Kom picks Alcatel for access network.