Intelleca was honoured as the 2008 Best Partner in Africa.
Luckily, like all technology, voice is moving into high definition, says Polycom.
In this World Wide Wrap: MS ties CRM to Twitter, Nice releases call recording solution, and Najm turns to Avaya.
The Indian company moves into SA, saying it is an increasingly attractive destination for outsourcing.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The acquisition helps the company to enter the treasury systems market.
ITWeb CX Summit Executive Dinner
The Jabra Biz 2400 corded headphones contain improved audio and design features for the call centre environment.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Proxy releases Pro 6.10, Netgear unveils wireless-N Gigabit router, and inSSIDer offers wireless network scanning.
The province has big plans for broadband, but no specific budget allocations have been made.
The Sage ERP X3 and Sage Geode systems will be on display at SAPICS 2009, next week.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The Polycom business media phone combines advanced IP telephony with business-class video.
In this World Wide Wrap: Bank plans processing hub, CRMfusion releases DupeBlocker 2.0, and Calabrio integrates management solutions.
If done correctly, this direct marketing tool can produce high rates of return.
Siemens Enterprise Communications is exploring easy-to-use communications applications for its customers.