In this World Wide Wrap: Queue Manager helps banks, solution improves govt service, and unified agent desktop solution released.
In this World Wide Wrap: Canadian SMEs covered for disaster, data centre managed services unveiled, and Fast Track protects e-mails.
The company helped move the entire IT infrastructure of the SOS Children's Villages from Randburg to Sandton.
Connected consumers are driving the demand for call centres in the banking industry, says Dave Paulding, regional sales director, Interactive Intelligence.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The department reprioritises old e-government initiatives, without issuing a progress report.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: EA offers optimal returns, SOA policy key to flexibility, and Kana intros customer service platform.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The online TV channel will showcase the return of investment of CRM systems.
Mobile workers need portability and instant-on functionality, says Errol Wills, MD of Logic Group.
Zendesk integrates with the Jira bug tracking application to align IT operations and customer support.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Outsourcing is a risky business, and there are alternatives to successful customer experience management, says Keith Fenner, VP of strategic sales at Softline Accpac.
In this World Wide Wrap: Testing service unveiled, ITyX expands into UK, and council deploys IP solution
The streamlined programme enables partners to engage, train and sell the full suite of FrontRange products.
In this World Wide Wrap: Alfresco unveils Kofax Release Script, Open Text upgrades ECM Suite, and Autonomy unveils multichannel solution.