In this World Wide Wrap: High expectations for Emdeon, Xcellink secures e-billing patent, and AMX gets GIS.
The company unveiled its extended business member channel for SAP Business All-In-One.
The group becomes the preferred reseller of Noble products in the Southern African Development Community region.
In this World Wide Wrap: Huawei focuses on Indian market, Wikis aid customers and agents, and Tadiran releases next-gen solution.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The IDC report finds SAP the fastest growing of the top five vendors in the FPSM market for two years in a row.
ITWeb CX Summit Executive Dinner
Design Team Sign Company will implement the Syspro ERP solution.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Airtel offers $500m outsourcing deal, sunnier outlook for UK outsourcing, and Bangladesh could become ITO hub.
The company received the Customer Experience Initiative Award.
What is required is a corporate recognition that this is an optimal way to work, says Richard Firth, CEO and chairman of MIP Holdings.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Revenue increases to $32.9 million, and cash and investments increase to $54.1 million.
Aspect Software's unified communications offering aims to improve business processes in contact centres.
In this World Wide Wrap: Spinvox demos tech, tailoring contact centre services, and untrained staff treat swine flu.
Skills, skills, and skills are top of everyone's 'want' list.