Certain technologies and business strategies can help to reduce operating expenses.
In this World Wide Wrap: Legal work for local outsourcers, global outsourcers converge in China, and Kenya ups outsourcing game.
Many agents in today's contact centres don't know the basics of contact centre technologies, says Ocular Technologies.
Failing to mark a clear go-live moment can sabotage the success of an entire project, says Roger Strain, director of Liquid Thought.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Web-based solution enables service organisations to quickly create, host and populate surveys across the enterprise.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: Retail CRM gains popularity, OLR and Quantum Retail partner, and fashion retailer chooses Oracle Retail.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Automated telephone technology allows customers to give feedback straight after their call centre conversation.
Open Range will offer 4G services to un-served and under-served customers across rural America.
In this World Wide Wrap: Citrix outlines service-oriented IT offering, BPC intros multi-channel platform, and Triton unveils remote key transport.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The Britehouse subsidiary has become a certified implementation reseller partner for TenDigits' MobileAccess solution.
Customers have become gold and maintaining good relationships with them is crucial, says Glen Ansell, founder of the i5 Group.
Customer retention is key in tough economic times and technology can drive effective CRM, says Genesys.
The user event series acts as a platform for increased interaction between the company and its customers.