In this World Wide Wrap: SuccessFactors lands Siemens deal, InQuira kicks off corporate knowledge challenge, and OrangeHRM upgrades HR solution
In this World Wide Wrap: Avaya plays catch-up, customer service far from social, and open source CRM expands further.
The pay-TV company rolls out phase two of its integrated CRM solution to walk-in centres across SA.
The company has provided Buang Day Care Centre with various donations - including monthly contributions.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The EMEA market holds strong, thanks to cost-cutting initiatives and strong multimodal approaches.
ITWeb CX Summit Executive Dinner
The diamond store installed a SAP Business One ERP and financial software solution.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company has teamed up with eGain Communications to offer communication channels to clients.
Identification and management of relationships is of great value to a company.
The company's expansion into Europe is expected to create more job opportunities in the BPO sector.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: Mobile banking to reach 53m, FNB wins mobile banking award, and Oz police track call centre scam.
In this World Wide Wrap: SugarCRM adds mobile features, Siemens offers SME solution, and Envision Telephony releases InteractionIQ.
Has the corporate world hopped onto the social networking bandwagon? And more importantly, why should it?
The fledgling vendor-neutral data centre operator names Guy Willner as a non-executive director.