Not many companies concede there is a data problem, says Aubrey Van Aswegen, MD of Knowledge Integration Dynamics.
People with intricate knowledge of business processes and policies often retire or move to greener pastures, says Marc Scheepbouwer, MD of Intellient.
In this World Wide Wrap: Call recording a top concern, lab for customers opened, and Zoho rivals Google and Salesforce.com.
Data must be considered in terms of its validity, completeness, consistency and correctness.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The solution gains support to become a core business focus, says Maximizer Software.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: Intelligent BPM increases customer loyalty, Advantys upgrades workflow solution, and Proficient streamlines healthcare workflow.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: SAP enhances BusinessObjects platform, LinkedIn chooses MicroStrategy for BI, and AsiaInfo to upgrade China's mobile BI.
The company has reached its milestone of delivering more than 300 software applications to SMEs.
CRM technology can help to put companies ahead of their competition, says Roger Strain, director of Liquid Thought.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Siemens Enterprise Communications hosted a series of national customer events called “Open Minds”.
In this World Wide Wrap: Software giants plan green data centres, IBM dominates in efficient supercomputers, and NetSuite pushes green benefits.
Software such as Microsoft CRM has revolutionised the database management industry, says Grant Bryce, channel manager at Comztek.
The local Microsoft partner has been selected as a finalist in six categories.