In this World Wide Wrap: SAP promises rapid BI insight, Cincom and IBM partner, and Pentaho and Infobright deploy virtual machine.
Channel partners will be fast-tracked with training, sales, marketing and services support.
The proposed electricity price hikes will hurt the local BPO sector, hampering future investments.
MOSS now includes enterprise search, portal functionality, form services, BI and basic content services.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company has gained full ownership of the developer of its Contact Centre Express solution.
ITWeb CX Summit Executive Dinner
Celent acknowledged FNB as a model bank in the area of mobile banking.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Dialogue Group needs to turn a profit at its local unit to dispel auditor's concerns.
In this World Wide Wrap: Avaya offers fast-track training, Compellent goes large, and Seanodes offers reseller rebates.
The transition from call centre to contact centre hasn't been totally smooth, says Mark Payne, director of African operations, Genesys Telecommunication Laboratories.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company has added a Cape-based operation, through its acquisition of Linc Communications.
Gartner outlines fives steps businesses should consider when deploying CRM strategies.
The exchange draws attention to an emphasis of matter in Dialogue's results.
In this World Wide Wrap: Avaya buys Agile, Indosoft solution for Nigeria, and call centre plans for council.