Intelligent BPM increases customer loyalty

Pegasystems is adding 'adaptive intelligence' to its Customer Process Manager (CPM) software to allow users to capture and recall customer behaviour, reports Integration Developers News.

The move to bring 'Intelligent BPM' to customer-facing tasks aims to cut costs and increase customer loyalties.

Pegasystem's updated CPM aims to improve the customer experience and also allow companies to automate many customer-centric tasks, according to Ayt Bethke, Pegasystems' senior director of CPM solutions.

Advantys, an ISV offering the WorkflowGen BPM / Workflow software, has released version 5.1.7, says Webwire.

WorkflowGen is used worldwide by organisations of all sizes to quickly and easily design, deploy, execute, monitor and analyse their automated business processes.

Among several improvements, this version of WorkflowGen offers two new features, Overdue Pre-Notification and Database Scaling.

Proficient released its flagship application, Proficient Orders, enabling hospitals, physicians and healthcare providers to manage the communication of physician orders and related protected health information, reports ebizQ.

“Interviews with healthcare administrators and physician groups across the Carolinas indicated that the dynamic growth of outpatient care has driven demand for tools that improve communication and management of workflow processes," Proficient Health CEO Robb Hutchison says. "Proficient Orders was designed specifically to meet that demand.”

According to the US Census, the US outpatient services market is amongst the fastest growing sectors in the healthcare industry.