In this World Wide Wrap: Aspect tops in Datamonitor report, IP contact centre cuts costs, and Bangladesh Bank opens outbound centre.
In this World Wide Wrap: Ingram intros SME security solution, analytics application fuels GHD sales, and living next door to Apple.
Customer relationship management is an invaluable partner in the current economic storm, says Jeremy Waterman, MD of Softline Accpac.
New post-call survey technology evaluates customer satisfaction by providing a real-time and realistic view of encounters.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Internet voice technology begins taking off among the country's SMEs and consumers.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: MS revamps partner programme, Seagate brings Cheetah to channel, and Oracle unveils revenue management suite.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap MS CRM embraces social networking, cell networks head to clouds, and R-Kom picks Alcatel for access network.
Intelleca was honoured as the 2008 Best Partner in Africa.
Luckily, like all technology, voice is moving into high definition, says Polycom.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: MS ties CRM to Twitter, Nice releases call recording solution, and Najm turns to Avaya.
The Indian company moves into SA, saying it is an increasingly attractive destination for outsourcing.
The acquisition helps the company to enter the treasury systems market.
The Jabra Biz 2400 corded headphones contain improved audio and design features for the call centre environment.