Organisations can save on communications costs, the company says.
The company is on the hunt for a financial director after Dashni Sinivasan's resignation.
In this World Wide Wrap: Entrepreneur institute opens in UAE, WKFS offers compliance solution, and CPG and Media Arts employ e-learning solution.
The Centratel company will provide digital services to the City of Johannesburg.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Fifa is selling tickets to the Confederations Cup through call centres.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: Genesys crosses the channel, Asia-Pacific projected to grow, and Really Simple takes on Toronto.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company implemented a Microsoft Dynamics CRM solution to manage the online publisher's customer relationships.
The higher quality of voice interactions results in improved productivity for contact centres, says Fiona McLean-Banks, Polycom business development manager at Zyckco.
Transpromo combines new-generation printing technology with customer database analytics.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The partnership deal allows Intelligise access to Preserv8's partner portal.
In this World Wide Wrap: Obama to curb outsourcing, Swine flu plagues Mexican outsourcing, and Fujitsu drives growth in Oz.
An auditor-general's report slams the performance of police emergency centres, which are plagued by system failures.
In this World Wide Wrap: Alcatel-Lucent unveils VOIP solution, Alentus partnership to drive VOIP, and VOIP saves costs.