Atio will provide the Attentive Customer Experience solution in southern Africa.
Intelleca supplied the network IVR for Telkom's SmartAccess offering.
Fujitsu Services, UniNet Communications, Cisco and Microsoft SA will aid the Mangaung local municipality.
The initiative eliminates the silos between traditional contact centres, the Web and next-gen communication channels.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company's Icebreaker appliance is integrated with Salesforce CRM.
ITWeb CX Summit Executive Dinner
The company's 2009 first quarter operating results showed net income, on a GAAP basis, at $1.2 million.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The functionality forms part of the GoldMine Premium Edition 8.5 upgraded solution.
In this World Wide Wrap: Contact centres unsure of standards, Scottish call centre jobs at risk, and Cisco picked to improve service.
Softline Accpac and ATS Mirlem will implement a number of software solutions at the agriculture company.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: Tech needed to improve service, report reveals contact centre solutions, and free product trial available.
The company will implement a voice biometrics solution for one of SA's network operators.
Regular customer communication is a key element of the business cycle, says Mia Papanicolaou, head of e-marketing at Striata.
The financial crisis is forcing businesses to change contact centre strategy in order to retain customers.