The online TV channel will showcase the return of investment of CRM systems.
Mobile workers need portability and instant-on functionality, says Errol Wills, MD of Logic Group.
Zendesk integrates with the Jira bug tracking application to align IT operations and customer support.
Outsourcing is a risky business, and there are alternatives to successful customer experience management, says Keith Fenner, VP of strategic sales at Softline Accpac.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: Testing service unveiled, ITyX expands into UK, and council deploys IP solution
ITWeb CX Summit Executive Dinner
The streamlined programme enables partners to engage, train and sell the full suite of FrontRange products.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Alfresco unveils Kofax Release Script, Open Text upgrades ECM Suite, and Autonomy unveils multichannel solution.
Certain technologies and business strategies can help to reduce operating expenses.
In this World Wide Wrap: Legal work for local outsourcers, global outsourcers converge in China, and Kenya ups outsourcing game.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Many agents in today's contact centres don't know the basics of contact centre technologies, says Ocular Technologies.
Failing to mark a clear go-live moment can sabotage the success of an entire project, says Roger Strain, director of Liquid Thought.
The Web-based solution enables service organisations to quickly create, host and populate surveys across the enterprise.
In this World Wide Wrap: Retail CRM gains popularity, OLR and Quantum Retail partner, and fashion retailer chooses Oracle Retail.