Automated telephone technology allows customers to give feedback straight after their call centre conversation.
Open Range will offer 4G services to un-served and under-served customers across rural America.
In this World Wide Wrap: Citrix outlines service-oriented IT offering, BPC intros multi-channel platform, and Triton unveils remote key transport.
The Britehouse subsidiary has become a certified implementation reseller partner for TenDigits' MobileAccess solution.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Customers have become gold and maintaining good relationships with them is crucial, says Glen Ansell, founder of the i5 Group.
ITWeb CX Summit Executive Dinner
Customer retention is key in tough economic times and technology can drive effective CRM, says Genesys.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The user event series acts as a platform for increased interaction between the company and its customers.
In this World Wide Wrap: SuccessFactors lands Siemens deal, InQuira kicks off corporate knowledge challenge, and OrangeHRM upgrades HR solution
In this World Wide Wrap: Avaya plays catch-up, customer service far from social, and open source CRM expands further.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The pay-TV company rolls out phase two of its integrated CRM solution to walk-in centres across SA.
The company has provided Buang Day Care Centre with various donations - including monthly contributions.
The EMEA market holds strong, thanks to cost-cutting initiatives and strong multimodal approaches.
The diamond store installed a SAP Business One ERP and financial software solution.