African telecommunications providers consolidate their networks to survive in a competitive landscape, says Oracle Communications.
The collaboration between Oracle and Google enables customers to build and deploy Oracle gadgets in Google Sites.
The client information management solution was built using products from Digiata's in-house-developed product suite.
Business process outsourcing is growing at a phenomenal rate, according to research by C3 Africa and Pulse Research.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Local companies are moving towards hosted services to meet their technology requirements, says Herman Jansen van Rensburg, head of product management and development at MWeb Business.
ITWeb CX Summit Executive Dinner
Every SME requires effective communication systems to further drive and facilitate growth and development, says Siemens Enterprise Communications.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Twitter for CRM, BPO company needs agents, and Tesco buys into SaaSy CRM.
The company will implement Accpac CRM and Accpac ERP with Service Manager.
Gartner's latest contact centre report reveals businesses are neglecting customer service.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The new Fujitsu Technology Solutions will tackle the local data centre market, says local MD Idris Suleman.
In this World Wide Wrap: Self-serve kiosk streamlines dispensing, NCR intros Thai self-service banking, and Avaya showcases speech self-service.
In this World Wide Wrap: EMC releases CM solutions, Alfresco updates content management, and Oracle delivers Siebel CRM adapter.
The company reports continued customer endorsement and adoption for the third quarter fiscal year 2009.