The company has teamed up with eGain Communications to offer communication channels to clients.
Identification and management of relationships is of great value to a company.
The company's expansion into Europe is expected to create more job opportunities in the BPO sector.
In this World Wide Wrap: Mobile banking to reach 53m, FNB wins mobile banking award, and Oz police track call centre scam.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: SugarCRM adds mobile features, Siemens offers SME solution, and Envision Telephony releases InteractionIQ.
ITWeb CX Summit Executive Dinner
Has the corporate world hopped onto the social networking bandwagon? And more importantly, why should it?
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The fledgling vendor-neutral data centre operator names Guy Willner as a non-executive director.
In this World Wide Wrap: SAP promises rapid BI insight, Cincom and IBM partner, and Pentaho and Infobright deploy virtual machine.
Channel partners will be fast-tracked with training, sales, marketing and services support.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The proposed electricity price hikes will hurt the local BPO sector, hampering future investments.
MOSS now includes enterprise search, portal functionality, form services, BI and basic content services.
The company has gained full ownership of the developer of its Contact Centre Express solution.
Celent acknowledged FNB as a model bank in the area of mobile banking.