The Dialogue Group needs to turn a profit at its local unit to dispel auditor's concerns.
In this World Wide Wrap: Avaya offers fast-track training, Compellent goes large, and Seanodes offers reseller rebates.
The transition from call centre to contact centre hasn't been totally smooth, says Mark Payne, director of African operations, Genesys Telecommunication Laboratories.
The company has added a Cape-based operation, through its acquisition of Linc Communications.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Gartner outlines fives steps businesses should consider when deploying CRM strategies.
ITWeb CX Summit Executive Dinner
The exchange draws attention to an emphasis of matter in Dialogue's results.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Avaya buys Agile, Indosoft solution for Nigeria, and call centre plans for council.
In this World Wide Wrap: CSC secures $27m govt contract, Emproris acquires CM business, and Momentum Consortium wins $900m deal.
Accpac business partner Synergy Accounting will implement the Accpac ERP 500 5.5 solution.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: IBT intros interface for Elgin, RFA tackles swine flu tech threats, and Tasterix and Infradapt release hosted applications.
SupportPoint acts like a GPS for processes and procedures.
In this World Wide Wrap: N-Allo does it Nice-ly, new Hermes.Net version out, and IPscape revitalises QSCU call centre.
A Gautrain contractor cuts the phone lines of one of the taxman's monitoring offices.