The company has deployed Dynamic Technology Holdings' Radical solution to upgrade its helpdesk offering.
Businesses in the contact centre environment should focus on retaining customer loyalty, says DSG.
SA is a stress reliever for UK companies wanting to reduce outsourcing costs, but retain business value.
A small contact centre wins a 2010 tender to host a hotline for the George tourism industry.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: UAE bank gets Alcatel-Lucent solution, public sector lagging behind, and work for wounded soldiers.
ITWeb CX Summit Executive Dinner
The customised version of Adapt is provided on a monthly rental basis.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Wine industry benefits from CRM, Performics selects Mercent Retail, and Summer Classics implements Vision R8.
The company aims to double the size of its business in SA, from its current capacity of 600 agents to 1 200 over the next 24 months.
Opportunities exist for vendors despite the effects of the financial crisis, reveals a Datamonitor survey.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The city aims to improve service delivery with the creation of an outsourcing hub.
The interest in extending CRM applications into communities and social media is spiralling, says Johann Engelbrecht, product manager: SalesLogix, Softline Enterprise.
TMC has recognised the company for its contact centre and enterprise IP telephony software.
In this World Wide Wrap: Snags in Telstra revamp, call centres boost 610 jobs, and DiData's survey goes online.