The social investment management company will deploy Accpac CRM 6.2, from Softline Accpac, implemented by Micros Specialised Solutions.
Companies can increase agent productivity through the use of intelligence contact centre solutions.
Unified communications can save time and ease processes, says Aspect Software.
In this World Wide Wrap: Pluto unveils ME expansion plans, SIT Distribution opens HTC centre, Fujitsu selects STEC for SSDs, and IDC gives channel guidelines.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: FCC rules on number portability, Verizon and Avaya expand offerings, and China VOIP subsidiary wins award.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: Intel intros business apps, RIM and SAP drive mobile CRM, and enterprise mashups for Oracle.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: BT links Emirates call centres, Teleperformance gets mission control, and call centre drives recycling.
Organisations can save on communications costs, the company says.
The company is on the hunt for a financial director after Dashni Sinivasan's resignation.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
In this World Wide Wrap: Entrepreneur institute opens in UAE, WKFS offers compliance solution, and CPG and Media Arts employ e-learning solution.
The Centratel company will provide digital services to the City of Johannesburg.
Fifa is selling tickets to the Confederations Cup through call centres.
In this World Wide Wrap: Genesys crosses the channel, Asia-Pacific projected to grow, and Really Simple takes on Toronto.