The company implemented a Microsoft Dynamics CRM solution to manage the online publisher's customer relationships.
The higher quality of voice interactions results in improved productivity for contact centres, says Fiona McLean-Banks, Polycom business development manager at Zyckco.
Transpromo combines new-generation printing technology with customer database analytics.
The partnership deal allows Intelligise access to Preserv8's partner portal.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
In this World Wide Wrap: Obama to curb outsourcing, Swine flu plagues Mexican outsourcing, and Fujitsu drives growth in Oz.
ITWeb CX Summit Executive Dinner
An auditor-general's report slams the performance of police emergency centres, which are plagued by system failures.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In this World Wide Wrap: Alcatel-Lucent unveils VOIP solution, Alentus partnership to drive VOIP, and VOIP saves costs.
Atio will provide the Attentive Customer Experience solution in southern Africa.
Intelleca supplied the network IVR for Telkom's SmartAccess offering.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Fujitsu Services, UniNet Communications, Cisco and Microsoft SA will aid the Mangaung local municipality.
The initiative eliminates the silos between traditional contact centres, the Web and next-gen communication channels.
The company's Icebreaker appliance is integrated with Salesforce CRM.
The company's 2009 first quarter operating results showed net income, on a GAAP basis, at $1.2 million.