In this World Wide Wrap: Snags in Telstra revamp, call centres boost 610 jobs, and DiData's survey goes online.
The company has implemented 20 seats of Maximizer CRM 10.5 to replace its current manual workflow system.
Microsoft Dynamics business solution saves businesses money by increasing operational efficiency and employee productivity as well as leveraging off existing IT investments
The company's package boiler division has deployed Maximizer CRM 10.5 to assist key sales executives.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Maximizer CRM 10.5 will help it manage customer queries and track equipment and serial numbers.
ITWeb CX Summit Executive Dinner
The company required a customer relationship management solution to power its customer loyalty programme.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company has integrated its IP communications software with Office Communications Server 2007 Release 2.
Maximizer CRM 10.5 Freedom gives BlackBerry fans greater business intelligence and wireless deployment options. [Local rep: Camsoft Solutions]
In this World Wide Wrap: Downturn boosts call centre business, why CRM fails, and companies get back to basics.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Telekom Networks Malawi is installing the Maximizer Version 10.5 CRM solution.
The company has committed to deliver a fully integrated portfolio of service management, CRM and infrastructure management solutions.
Insights Africa 2009 explored the Accpac 360-degree experience.
Effective cross-selling depends on master data management.