Aspect tops in Datamonitor report
Aspect is the leading global contact centre vendor for outbound capabilities, according to a report from Datamonitor, says Call Centre Helper.
The 'Contact centre universe' report found that Aspect has 29% of the market, with the next leading vendor maintaining a 16% market share.
“Outbound contact centre capabilities continue to be heavily in demand in 2009 as companies search for advanced capabilities to reach their audiences at the right time for business processes that are critical to revenue goals, such as collections and sales,” says Ian Jacobs, senior analyst at Datamonitor.
IP contact centre cuts costs
With the current economic climate, it is no surprise that cutting costs heads the list of top priorities for contact centre management, according to ITNewsAfrica.
Given the heightened interest in this area it's worth taking a look at technologies and business strategies.
These can assist contact centres in reducing their operating expenses, while still focusing on delivering good customer service.
Bangladesh opens outbound centre
Standard Chartered Bank has recently opened the Outbound Contact Centre, reports The Financial Express.
It was the first Bank in Bangladesh to open the 24-hour Inbound Contact Centre in July 2004 and says it is leading this field through the launch of its outbound activities.
The team in outbound currently consists of virtual relationship managers and on-boarding/cross sales and retention agents.
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